FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Orders

When is the last day that I can place my Tu B'Shvat order?


Please order your Tu B'Shvat gift arrangements by Sunday, January 24th. After that date, we cannot ensure availability of all the arrangements.




Can I order custom arrangements?


We love customizing your orders so that your recipients flip with delight! There is an additional $10+ service charge, depending on how challenging your request is. Please send us a message so we can discuss further...




Do you offer discounts?


Yes! We offer a 5% discount on orders of $250 or more. Please be in touch with us if this is relevant for you.




Will my gift arrangement look exactly like the one in the photo?


99% of the time, yes. If we should need to substitute an item in your arrangement, rest assured that it will be of at least equal value, both aesthetically and monetarily. We want you and your recipients to be thrilled with your gift!





Delivery

When will my Tu B'Shvat order be delivered?


Deliveries will take place on Tuesday January 26 and Wednesday January 27. If you would like your gift arrangement delivered earlier, please let us know.




What if I entered an incorrect address?


Please check the addresses that you enter before submitting your order. An incorrect or incomplete address will delay the delivery of your gift, or your gift may be returned to us as undeliverable. We may not be able to redeliver packages before Shavuos, and will not be able to issue a refund for gifts that were undeliverable due to address issues. Best to include the recipient’s phone number with their address so we can reach them to coordinate delivery.




How can I ensure that my items will arrive in perfect condition?


All of our arrangements are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with a delivered product, you should contact us for a replacement or refund. Please do so within a week of receipt of the arrangement. Perishable items are wrapped to ensure their freshness.




Do you deliver outside of the United States?


Yes, in fact we currently deliver ONLY in Eretz Yisrael.




To which Israeli cities do you deliver?


Due to the "situation", we are limiting our Shavuos deliveries to Jerusalem, its neighboring areas (Beitar, Telstone, Beit Shemesh) and Tel Aviv. We're sorry we can't make more distant deliveries at this time.





Payment

What forms of payment do you accept?


We accept all major credit cards (Visa, MasterCard, Discover, American Express).




Do you collect sales tax?


No, you do not need to pay sales tax on your order. Isn't that exciting?!





©2019 by GOOD YOM TOV GIFTS created by AENdesigns  0527602550